Privacy Policy
Last Updated: October 2026
1. Overview & Commitment
At Paul Walter ("we", "our", or "us"), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our handcrafted leather goods, or communicate with our customer service team.
2. Information We Collect
We collect information directly from you when you interact with our store, including:
- Contact Information: Name, billing and shipping address, email address, and phone number.
- Order & Personalization Details: Items purchased, order history, and custom monogramming instructions (e.g. initials, debossing, or hand-painted details).
- Payment Information: Credit card details, billing address, and transaction records handled via secure, PCI-compliant payment gateways. We do not store complete payment card credentials on our servers.
- Browsing & Device Information: IP address, device type, browser settings, operating system, pages viewed, and referral URLs collected via cookies and tracking pixels.
3. How We Use Your Information
We use collected information to provide you with an exceptional shopping experience, including:
- Processing, crafting, packaging, and shipping your custom orders.
- Sending order confirmations, tracking notifications, and customer support communications.
- Managing returns, exchanges, and warranty services.
- Delivering optional marketing newsletters, VIP offers, and new collection previews (you may opt out at any time).
- Protecting against fraudulent transactions, unauthorized activity, and technical security threats.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers necessary to operate our business, such as shipping carriers (USPS, FedEx, UPS), payment processors, and email communication platforms, all of which are bound by strict confidentiality and data protection obligations.
5. Cookies & Tracking Technologies
Our store uses cookies, local storage, and similar technologies to remember your preferences (such as shopping cart contents and currency selection) and analyze site traffic. You may disable cookies through your browser settings, though certain store features may not function optimally.
6. Your Privacy Rights
Depending on your jurisdiction (including California CCPA/CPRA and European GDPR regulations), you have the right to request access to, correction of, or deletion of your personal data. You may also opt out of promotional communications at any time by clicking the "Unsubscribe" link in any email or by contacting us directly.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us: